We offer 24/7 customer support at My Woman through our live chat feature. Our dedicated team is available around the clock to assist you with any inquiries, from product questions to order issues. You can also reach us by email, and we typically respond within 1 to 5 hours.

You can reach our customer support team via the live chat on our website for immediate assistance. Alternatively, here are the different ways to contact us via email:

• Customer Support: help@mywoman.shop for general inquiries or assistance with your shopping experience.
• Order & Service Inquiries: services@mywoman.shop for questions related to orders, payments, or product details.
• Shipping & Delivery: shipping@mywoman.shop for tracking updates, delivery status, and shipping-related concerns.

For orders shipped from our USA warehouse, you can expect your order to arrive in 2 - 5 business days via standard shipping.

For Canadian orders, shipping typically takes 8 - 14 business days.

Currently, we do not offer expedited or overnight shipping. We only offer standard shipping to the USA and Canada.

Here are the shipping costs for Canadian orders based on weight:

• Up to 0.6 lb.: $1.99
• Up to 1 lb.: $3.99
• Up to 5 lb.: $7.99
• Above 5 lb.: $12.99

We also offer free shipping for Canadian orders over $75.

8. Do you offer free shipping?

Yes! For Canada, we offer free shipping on orders over $75. Additionally, nail kits, eyelashes, and lip products come with free standard shipping in both the USA and Canada.

You can track your order through our Tracking Page. Simply enter your tracking number, and you will be able to see the status of your order. We will also send you the tracking number via email once your order has shipped.

If you need to cancel an order, please contact us immediately via live chat. Once processing begins, we are unable to cancel the order. Be sure to reach out as quickly as possible to avoid any issues. Unfortunately, we cannot modify orders once they are placed.

For US Orders Only:

• We accept returns for unworn clothing with the original tags and clear garment packaging with the SKU label.
• Returns must be initiated within 7 days of order delivery and shipped back within 7 days for a full refund.
• Exchanges are not accepted.
• Customers are responsible for return shipping, unless the item is damaged or there was a shipping error.
• Please refer to our Refund Policy for more information.

For Canadian Orders: Unfortunately, we currently do not accept returns for Canadian orders.

To initiate a return for US orders, contact us via live chat or email within 7 days of receiving your order. Once we approve your return, you’ll be provided with return instructions. Remember, customers are responsible for return shipping unless the item is damaged.

Once an order has been processed, we are unable to modify the shipping address. Please double-check the address before finalizing your order. If there’s an urgent issue, reach out to us via live chat immediately.

Currently, we do not offer gift cards. However, we are always exploring new ways to enhance your shopping experience, so stay tuned!